FRANKIE’S PIZZA PRIVACY POLICY
Effective Date: January 5, 2026
Last Updated: January 5, 2026
INTRODUCTION
Frankie’s Pizza (“Frankie’s Pizza,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, communicate with us, or opt in to receive communications, including text messages.
By using our website or services, you agree to the practices described in this Privacy Policy.
DEFINITIONS
Personal Information: Information that identifies or can reasonably be linked to you, such as name, phone number, email address, delivery address, IP address, or device identifiers.
Processing: Any operation performed on Personal Information, including collection, storage, use, disclosure, or deletion.
Service Providers: Third parties that perform services on our behalf, such as payment processors, delivery platforms, analytics providers, and messaging vendors.
Consent: A clear affirmative action indicating your agreement to the collection and use of your information for a specific purpose.
A2P Messages: Application-to-Person SMS or MMS messages sent for transactional or marketing purposes.
INFORMATION WE COLLECT
INFORMATION YOU PROVIDE DIRECTLY
• Name, phone number, email address, and delivery address
• Order details and delivery instructions
• Account information, if applicable
• Communications with us (calls, emails, texts, or forms)
INFORMATION COLLECTED AUTOMATICALLY
• IP address and device/browser information
• Website usage data, pages viewed, and referral sources
• Cookies and similar tracking technologies
SMS AND COMMUNICATION DATA
• Mobile phone number
• Opt-in and opt-out records with date and time stamps
• Message delivery and interaction data
HOW WE USE YOUR INFORMATION
We use Personal Information to:
• Process and fulfill orders
• Provide customer support
• Send transactional communications, including order confirmations and delivery updates
• Send marketing communications by email or SMS when you have provided consent
• Improve our website, services, and customer experience
• Detect fraud and maintain security
• Comply with legal and regulatory obligations
We limit use of your information to purposes consistent with this Policy.
A2P SMS / TEXT MESSAGING POLICY
CONSENT
You will only receive marketing text messages if you explicitly opt in. Consent is not a condition of purchase. By opting in, you agree to receive automated marketing and informational messages using an automatic telephone dialing system or similar technology.
Consent may be obtained through website forms, checkout selections, or keyword-based opt-in methods. Consent records are retained with date and time stamps for compliance purposes.
Transactional messages related to your orders, such as order confirmations and delivery updates, may be sent without separate marketing consent.
MESSAGE TYPES
• Transactional messages including order confirmations and delivery updates
• Promotional messages including discounts, specials, and offers
MESSAGE FREQUENCY AND FEES
Message frequency varies based on your interaction with Frankie’s Pizza. Standard message and data rates may apply according to your mobile carrier.
OPT-OUT AND HELP
Reply STOP at any time to unsubscribe from marketing text messages.
Reply HELP for assistance or additional information.
COMPLIANCE
Our messaging practices comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. We do not sell, rent, or share mobile phone numbers for third-party marketing purposes.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate and improve our website.
Types of Cookies:
• Essential cookies required for core website functionality
• Performance and analytics cookies used to understand site usage and improve services
• Marketing cookies used only where permitted by law
You may manage or disable cookies through your browser settings. Disabling certain cookies may impact website functionality.
SHARING OF INFORMATION
We may share Personal Information with:
• Service Providers performing services on our behalf
• Messaging and communication vendors strictly for delivering approved communications
• Payment processors operating under PCI-compliant standards
• Legal or regulatory authorities when required by law
• Business successors in the event of a merger, sale, or reorganization
We do not sell Personal Information for independent third-party marketing.
DATA RETENTION
We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law:
• Order and transaction records: up to 3 years
• SMS consent and communication logs: up to 5 years
• Marketing preference records: up to 5 years
• Analytics and cookie data: up to 12 months unless deleted sooner
YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Access your Personal Information
• Correct inaccurate information
• Request deletion of your information, subject to legal and operational requirements
• Opt out of marketing communications at any time
• Request information about how your Personal Information is used or shared
To exercise your rights, contact us using the information below. We will respond within timeframes required by applicable law.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information. While no system is completely secure, we take appropriate steps to reduce risk.
CHILDREN’S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If such data is identified, it will be deleted.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
CONTACT US
If you have questions or requests regarding this Privacy Policy, contact us:
Email: [email protected]
Phone: (425) 448-2000
Mail: Frankie’s Pizza – Privacy Inquiry
7726 Center Blvd SE #125
Snoqualmie, WA 98065 USA